E-Commerce Customer Support Specialist - TJ / 1861912

Our client Nizam Watch House is looking for an E-Commerce Customer Support Specialist in Islamabad.

Nizam Watch House is seeking a dedicated E-COMMERCE Customer Service Representative to join our team and provide exceptional support to our online retail customers. This role involves managing customer inquiries across multiple channels, including social media and online platforms, ensuring a smooth and satisfying shopping experience. The ideal candidate has 1 to 2 years of experience in e‑commerce customer support or retail sales and is comfortable working with order management systems, Shopify backend, and courier portals. Strong communication skills in both English and Urdu are essential, along with the ability to remain calm and professional during peak sales periods.

As a Customer Service Representative at Nizam Watch House, you will be responsible for handling product returns and refunds professionally, analyzing customer feedback to improve service quality, a...