Job Description

E-commerceCustomer Support Specialist (AI Assisted) – Remote, US Hours + Weekend Shift

Location: Remote (US Time Zone)
Schedule: 5 days/week including Saturday & Sunday


We’re hiring a Customer Support Specialist to assist e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product questions across multiple online stores.e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product quee-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggestede-commerce brand


What You’ll Do:


  • Manage 100–200 support tickets daily


  • Edit and approve AI-generated replies for clarity and tone


  • Use Shopify and integrate...

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