Job Description
About us
We're vibrant online store handling customer service for multiple stylish apparel brands. We're in search of talented individuals who can join us as E-Commerce Customer Support Specialists.
What you'll do
- Assist customers via phone, e-mail, and chat independently
- Resolve customer queries and issues in a proactive and friendly manner
- Provide detailed information about our products, orders, and shipping processes
- Guide customers through the purchasing and return processes
- Collaborate with other teams to ensure customer satisfaction for various apparel brands
What we're looking for
- Strong communication skills in English, both written and spoken
- Previous experience in customer service is beneficial
- Familiarity with online shopping and e-commerce practices
- Ability to work independently and handle tasks efficiently
- Punctuality and re...
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