E-commerce Customer Support

Customer Success & Operations Coordinator (E-Commerce) – Remote

We are an e-commerce company serving customers in North America & Europe, looking for a detail-oriented Customer Success & Operations Coordinator based in the Phillipines.

This role blends customer service with light operations and requires someone organized, reliable, and proactive.

Responsibilities

• Email/chat customer support + occasional phone calls

• Handling refunds, replacements, order issues

• Communicating with suppliers/warehouses

• Creating & improving SOPs and internal workflows

• Collecting customer reviews, photos, and video content (UGC)

• Setting simple retention follow-ups (post-purchase, win-backs)

• Reporting recurring issues & insights

Requirements

• Strong English (spoken & written)

• Experience in e-commerce customer service

• Comfortable calling customers