Job Description
Date posted: 28 January 2026
Job Description:
Location: Gulberg, Lahore (On-site)
Job Type: Full-time
Shift Timing: 8:00 PM – 4:00 AM (EST Time Zone)
About the Role
We are seeking dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. In this role, you will manage customer inquiries through email and chat, follow established SOPs, and actively contribute to improving customer satisfaction and retention.
Key Responsibilities
Respond to customer inquiries via email and chat with professionalism, accuracy, and empathy
Resolve order, billing, and product-related issues using internal tools and SOPs
Meet and maintain defined KPIs, including response time, quality benchmarks, and CSAT scores
Accurately document customer interactions and escalate issues when required
Identify recurring issues and suggest process improvements
Requirements
Excellent English communication skills (spoke...
Job Description:
Location: Gulberg, Lahore (On-site)
Job Type: Full-time
Shift Timing: 8:00 PM – 4:00 AM (EST Time Zone)
About the Role
We are seeking dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. In this role, you will manage customer inquiries through email and chat, follow established SOPs, and actively contribute to improving customer satisfaction and retention.
Key Responsibilities
Respond to customer inquiries via email and chat with professionalism, accuracy, and empathy
Resolve order, billing, and product-related issues using internal tools and SOPs
Meet and maintain defined KPIs, including response time, quality benchmarks, and CSAT scores
Accurately document customer interactions and escalate issues when required
Identify recurring issues and suggest process improvements
Requirements
Excellent English communication skills (spoke...
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