E-Commerce ( Customer Support )

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Identify customer needs and provide appropriate solutions
• Handle complaints and escalate complex issues to the relevant department when necessary
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Provide product and service information to customers
• Meet performance targets such as response time and customer satisfaction ratings
• Maintain a positive and empathetic attitude toward customers at all times

Requirem...