Job Description
Join Joseph Ribkoff Inc. in Dorval as an E-commerce Customer Success Specialist and bring your customer skills to life. Provide top-notch assistance in both English and French via various channels.
This full-time position calls for a detail-oriented individual with over 2 years of customer service experience in the fashion or e-commerce sectors. You will play a vital role in managing customer requests and ensuring seamless transactions to maintain high operational standards while identifying opportunities for enhancing the overall experience.
Key Responsibilities:
• Manage inquiries through phone, chat, and email promptly
• Support customers with shipping, payment, and product details
• Offer guidance on fit and styling for a personalized experience
• Accurately document interactions in the service platform
• Work with teams to ensure order accuracy and timeliness
Requirements:
• Minimum 2 years of customer service background
• Bilingual in English and Fre...
This full-time position calls for a detail-oriented individual with over 2 years of customer service experience in the fashion or e-commerce sectors. You will play a vital role in managing customer requests and ensuring seamless transactions to maintain high operational standards while identifying opportunities for enhancing the overall experience.
Key Responsibilities:
• Manage inquiries through phone, chat, and email promptly
• Support customers with shipping, payment, and product details
• Offer guidance on fit and styling for a personalized experience
• Accurately document interactions in the service platform
• Work with teams to ensure order accuracy and timeliness
Requirements:
• Minimum 2 years of customer service background
• Bilingual in English and Fre...
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