Job Description

Description

 
  • Part-time role; specialized schedule to accommodate for support needed during campaigns
  • Respond to E-commerce Customer Service chats
  • Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service, propose additional products to customers as deemed appropriate.
  • Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
  • Report customer concerns to the marketplaces as needed
  • Remain up to date with brand campaigns, product catalogue, promo offers, and category trends.
  • Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

    • Requirements

  • Strong communication and writing skills.
  • Good coordination and project management, and problem solving skills
  • Process attention to detail, beauty product knowled...

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