E-commerce Content & Customer Support Manager

Job Summary

We are looking for a proactive and resourceful E-commerce Content & Customer Support Manager to oversee customer support processes and manage content on our e-commerce platform. This role involves customer service management, content updates, and maintaining a high level of operational efficiency within the e-commerce business.

Key Responsibilities

• Lead and manage the customer support team, ensuring timely and accurate responses to inquiries
• Maintain product descriptions, images, and other content on the Shopify store
• Ensure that all content is aligned with brand standards and optimized for customer experience
• Develop and implement processes to improve the efficiency of customer support and content management
• Monitor customer feedback and work with other departments to resolve issues
• Collaborate with the marketing team to develop promotional content and campaigns

Manda...