E-Commerce Assistant

Responsibilities

• Provide warm, professional customer service through online platforms by assisting with inquiries, product information, and services.
• Respond promptly to inbound and outbound communications including messages, calls, emails, live chats, and social media inquiries.
• Handle customer concerns or complaints effectively, ensuring proper follow-up and resolution.
• Maintain up-to-date knowledge of products, pricing, promotions, campaigns, and company policies to provide accurate information.
• Assist customers with order placement, payment verification, and order-related inquiries.
• Process online transactions, exchanges, returns, and refunds in accordance with company and platform procedures.
• Monitor order status, delivery progress, and customer requests to ensure smooth fulfillment.
• Coordinate with warehouse, outlets, and relevant departments regarding stock availability, order issues, and...