E-commerce After Sales Customer Service Representative

Job Title and Location

Hcreates Information Technology — Urgent ₱25-35K monthly, on-site in Pasig. 1-3 years of experience, Bachelor’s degree, full-time.

Responsibilities

• Handle pre-sale, in-sale, and after-sale customer inquiries via email, including order tracking, returns/exchanges, and shipping issues.
• Provide accurate product advice (e.g., sizing, fabric, style) based on fashion apparel knowledge.
• Collaborate with internal teams (warehouse/logistics) to resolve issues and improve customer experience.
• Document feedback, analyze recurring issues, and optimize email templates.
• Familiar with ERP system; apply for refunds/reissues for orders in the ERP system.
• New employee period: after joining, a ramp-up period with daily email targets reaching 150, with overtime possible during peak season.
• Process about 150 emails before 18:00 every day; daily to-do list (e.g., refunds/reissues) with approximat...