Dynamics CRM Analyst

We are looking for a knowledgeable Dynamics CRM Analyst to join our team in Toronto, Ontario. This role is critical for optimizing and maintaining the Microsoft Dynamics 365 platform, ensuring it meets the evolving needs of the organization. You will collaborate with multiple departments to design workflows, provide technical solutions, and support strategic business goals.

Responsibilities:

• Administer the Microsoft Dynamics 365 platform, ensuring system stability, data integrity, and seamless integrations.

• Develop, refine, and implement custom workflows to streamline business processes and improve operational efficiency.

• Create and maintain dashboards and reports to deliver actionable insights for various business units, including marketing and sales.

• Collaborate with stakeholders to gather requirements and translate them into functional solutions within the system.

• Manage and resolve support tickets, providing timely assistance to end-...