Dynamics 365 CRM

HCL Tech is looking for Dynamics 365 CRM consultant with the below skills: SKILLS: Position: Dynamics 365 CRM – L3 senior Consultant Primary Modules: Sales & Field Service Ticketing & Delivery Tools: ServiceNow, Jira, Azure DevOps Role Overview We are seeking a Dynamics 365 CRM L3 Consultant with strong Solution Architect capabilities to support, stabilize, and continuously improve our Dynamics 365 Sales and Field Service platform. This role is responsible for L3 ticket resolution, release management support, and technical ownership of enhancements, ensuring platform reliability, scalability, and alignment with business needs. Key Responsibilities L3 Support & Operations Act as L3 support for Dynamics 365 CRM, handling complex incidents, problems, and service requests. Perform deep root cause analysis (RCA) and implement permanent solutions. Ensure SLA compliance, prioritization, and effective ticket management using: ServiceNow Jira Azure DevOps Troubleshoot and resolve issues related...