Dynamics 365 CRM Architect

Job Title : Dynamics 365 CRM ArchitectJob Location : Bradford/Leeds , UKJob Type : Hybrid; Atleast once in a week to officeJob Description:Role OverviewWe are seeking an experienced Dynamics 365 CRM Architect with deep expertise in Dynamics 365 Customer Service, Omnichannel, and digital engagement solutions including WhatsApp integration.The successful candidate will lead the architecture, design, and implementation of enterprise-scale customer engagement solutions leveraging the Microsoft Dynamics 365 and Power Platform ecosystem.You will work closely with business stakeholders, delivery teams, and technical consultants to design scalable, secure, and high-performing customer service solutions that improve customer experience and operational efficiency.Key ResponsibilitiesLead the architecture and design of Dynamics 365 Customer Service solutionsDesign and implement end-to-end omnichannel customer engagement capabilities including:Live ChatDigital MessagingWhatsAppArchitect and implem...