Job Description
Join goeasy as a skilled IT Analyst in Mississauga, delivering exceptional technical support and customer service to clients and corporate teams alike.
Reporting to the Manager, End User Operations, you will collaborate with the IT Services team to address escalated issues efficiently. This role emphasizes diagnosing and resolving both desktop and mobile device complexities while optimizing support resources. Anticipate user needs by providing clear communication and effective solutions.
Key Responsibilities:
• Elevate service by responding to escalated technical tickets
• Diagnose medium complexity issues for various devices
• Guide end users on technical inquiries clearly and effectively
• Install and support applications across all devices
• Develop and maintain knowledge articles for team efficiency
Requirements:
• 1–2 years of relevant technical support experience
• Strong knowledge of Windows 10 and ...
Reporting to the Manager, End User Operations, you will collaborate with the IT Services team to address escalated issues efficiently. This role emphasizes diagnosing and resolving both desktop and mobile device complexities while optimizing support resources. Anticipate user needs by providing clear communication and effective solutions.
Key Responsibilities:
• Elevate service by responding to escalated technical tickets
• Diagnose medium complexity issues for various devices
• Guide end users on technical inquiries clearly and effectively
• Install and support applications across all devices
• Develop and maintain knowledge articles for team efficiency
Requirements:
• 1–2 years of relevant technical support experience
• Strong knowledge of Windows 10 and ...
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