Job Description
Technical Support Engineer
Introduction to the job
Technical Support Engineer (TSE) Provides technical equipment support to ASML field service engineers and customers by analyzing and solving complex technical equipment problems. Responsible for creating forward looking action plans, both remote and - when needed - in the customer fab to execute complex technical actions. Acts as a diagnostics expert with in-depth equipment knowledge on installed base systems and new products. Responsible for identifying and recognizing structural issues, finding workarounds to mitigate issues and driving structural issue resolution via the corresponding channels in the central organization
• ASML Field Service Engineer와 고객 사이에서 발생하는 복잡한 장비 이슈를 분석·진단하며, 필요 시 원격 또는 고객 Fab 현장에서 기술적 문제를 직접 해결
• 설치된 장비와 신제품에 대한 깊은 장비 이해를 기반으로 하드웨어/소프트웨어 문제를 지원하고, 안정적인 장비 운영을 위한 선제적 액션 플랜을 수립·수행
• 반복적으로 발생하는 구조적 문제를 식별하고, 단기적인 우회 방안을 마련하며, 중앙 조직과 협업해 근본 원인 해결을 주도
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