Duty Technician

Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required

We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high‑performing technical operations team.

This role is ideal for someone who thrives in a fast‑paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.

Key Responsibilities

• Handle incoming technical support incidents, service requests, and change tasks.
• Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
• Maintain clear, consistent customer communication and provide timely updates.
• Resolve issues ranging from simple password resets to complex server‑related queries.
• Escalate cases to the 3r...