Duty Technician

Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities Handle incoming technical support incidents, service requests, and change tasks. Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes. Maintain clear, consistent customer communication and provide timely updates. Resolve issues ranging from simple password resets to complex server-related queries. Escalate cases to the 3rd Line Technical Team when required. Work collaboratively within a close-knit, highly skilled team of Engi...