Duty Officer_ Madrid

As part of the management of its activity within Madrid airport, Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover, customer assistance and punctuality and security of all the operations of Royal Air Maroc.Key Responsibilities Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standardsSupervision of assistance organizations and control of servicesCoordination of the care of passengers in the event of irregularity (transport, accommodation, etc.)Representation of Royal Air Maroc with local authorities and various stakeholders at the stopoverCoordination with the operations control center (CCO) and other operational entities (hotline, hub, etc ).Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concernedParticipation in the influence of the brand image of Ro...