Duty Officer_ Madrid

Overview

Royal Air Maroc is recruiting a duty officer to assist the stopover chief in managing the stopover, customer assistance, punctuality and security of all operations at Madrid airport.

Responsibilities

• Supervise services provided to Royal Air Maroc customers in all stages of the passenger circuit and ensure compliance with RAM quality standards.
• Supervise assistance organizations and control of services.
• Coordinate the care of passengers in the event of irregularity (transport, accommodation, etc.).
• Represent Royal Air Maroc with local authorities and various stakeholders at the stopover.
• Coordinate with the operations control center (CCO) and other operational entities (hotline, hub, etc.).
• Report stopover activity and reassemble passenger complaints for treatment with the entities concerned.
• Participate in influencing the brand image of Royal Air Maroc.

Qualifications