Duty Manager (Vietnamese Local)

We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels.

• Oversee the day-to-day operations of the hotel, ensuring all departments work cohesively to deliver outstanding guest experiences
• Act as a role model for staff, demonstrating excellent customer service skills and professional conduct
• Manage and resolve guest complaints and concerns promptly and effectively
• Supervise and support front-of-house staff, including reception, concierge, and housekeeping teams
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures
• Coordinate with various departments to address operational issues and implement improvements
• Handle check-in and check-out procedures, room assig...