Duty Manager

**Responsibilities:**

• Supervise the smooth and efficient check-in and check-out of guests, ensuring all guest requirements are met and that guests are properly registered in the system
• Ensure maximum guest satisfaction by maintaining the hotel's service standards and addressing guest concerns promptly and professionally
• Understand thoroughly and adhere to all hotel policies and procedures, including credit policies, cash handling protocols, and security requirements
• Oversee all issued funds, foreign currencies, and collections handled by the cashier during the course of the day, ensuring accuracy and compliance with financial procedures
• Supervise and coordinate front office staff during assigned shifts, providing guidance and support to ensure operational efficiency
• Handle guest complaints and resolve issues in a timely manner, escalating matters when necessary to senior management
• Conduct regular au...