Duty Manager

Location: Stellenbosch

Role Overview

A luxury hospitality group known for sophisticated escapes and unique guest experiences offers dynamic career opportunities to positive, vibrant, and energetic individuals. The Hotel Duty Manager is responsible for ensuring the smooth daily operation of the hotel, with a focus on guest satisfaction, staff management, and overall operational efficiency. This role requires strong leadership, excellent problem‑solving abilities, and a commitment to delivering exceptional guest experiences.

Main Responsibilities

• Facilitate a seamless stay for guests by planning the guest journey and maintaining communication throughout the stay for updates and feedback
• Address and elevate guest challenges or complaints as required
• Monitor guest feedback received at check‑out and via digital platforms, driving service improvements in collaboration with Management
• Ensure all guest‑facing...