Duty Manager

Duties: Guest Experience & Relations: Act as the primary point of contact for guests during the shift. Ensure a seamless guest journey from arrival to departure. Proactively engage with guests to anticipate needs and personalise service. Handle guest feedback, complaints, and special requests with professionalism and discretion. Ensure guest safety and comfort at all times, particularly during safari-related activities. Operational Management: Oversee daily lodge operations across all departments: Front Office, Housekeeping, Food & Beverage, Guiding, Maintenance. Conduct shift handovers and daily briefings. Monitor daily schedules, activity timings, and service delivery. Ensure compliance with lodge SOPs, brand standards, and luxury service benchmarks. Coordinate with Safari/Guiding teams to align guest movements and experiences. Staff Supervision & Leadership: Supervise staff on duty and provide guidance, support, and motivation. Ensure correct staff appearance, conduct, and service e...