Job Description

Job
Brief:


Primarily
responsible to ensure that Front Office shifts are run efficiently,
providing outstanding guest service, assisting all Front Office
staff, and maintaining a calm, professional environment at all
times. Supervises and assigns duty roster for Guest Service Agent
and Bell Counter. Responsible for the VIP movement in the
Hotel.


Job
Responsibilities:

  1. Oversee
    Front Office operations, ensuring efficiency, cleanliness,
    maintenance, and service quality standards are maintained at all
    times.
  2. Lead, train, coach, and motivate the
    Front Office team to deliver exceptional guest
    service.
  3. Conduct training and orientation
    programs for new team members.
  4. Conduct daily
    shift briefings and communicate operational updates
    effectively.
  5. Provide courteous and professional
    service to guests, responding promptly and tactfully to complai...

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