Duty Manager

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Duty Manager to feel empowered by career growth opportunities in a people-first environment. 

Position Summary:

• Rise with us and manage day-to-day operations and ensure the quality and standards of the hotel are met

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries whilst engaging and inspiring guests with each guest experience

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Supervise staffing levels to e...