Duty Manager

Role Overview

The Duty Manager is responsible for overseeing daily hotel operations during assigned shifts, ensuring smooth service delivery across all departments and maintaining exceptional guest satisfaction standards.

The role acts as the operational lead on duty, handling guest concerns, supervising staff, resolving operational issues, and ensuring compliance with company procedures, safety regulations, and hospitality service standards.

This position requires a proactive, service-driven professional capable of managing multiple operational areas including Front Office, Housekeeping, Food & Beverage, and Maintenance coordination.

Key ResponsibilitiesOperational Management

• Oversee hotel operations during allocated shifts
• Ensure all departments operate efficiently and meet service standards
• Conduct regular walk-through inspections of guest areas and facilities
• Monitor cleanliness, presentation, and operational rea...