Duty Manager

As Duty Manager at Fairmont Hanoi, you are responsible for overseeing the hotel’s daily operations, ensuring seamless and consistent guest experience, and maintaining service excellence during all shifts. A key focus will be on operational efficiency, billing accuracy, and effective coordination across departments to uphold the highest standards of the Fairmont brand.

Daily Operations

• Oversee all front office operations, including check-in/check-out, room assignments, and lobby management
• Ensure smooth communication and coordination with Housekeeping, Engineering, Food & Beverage and other departments
• Support Front Desk colleagues in managing guest flows, room readiness, and service delivery
• Ensure all service areas are operating in compliance with brand and safety standards

Billing & Financial Accuracy

• Review and verify guest folios, billing charges, pa...