Duty Manager

Duties

• Oversee the day-to-day operations of the hotel
• Ensure exceptional guest service is consistently delivered
• Handle guest queries, complaints, and special requests efficiently
• Support and supervise all operational departments
• Ensure compliance with hotel policies, procedures, and standards
• Assist with staff scheduling, training, and performance management
• Conduct daily operational checks and duty management reports
• Ensure a safe, secure, and welcoming environment for guests and staff

Requirements

• Formal Hotel Qualification or equivalent
• Minimum 2–3 years' experience in a supervisory or management role within the hospitality industry
• Experience in both Front Office and Food & Beverage operations
• Excellent communication and interpersonal skills
• Strong command of written and spoken English
• Ability ...