Duty Manager - Franschhoek

Luxury 5* Hotel at a Wine Estate close to Franschhoek is looking for a passionate and skilled Duty Manager. You will excel in this role if you are an efficient, solutions-driven individual who enjoys fast-paced and constantly changing challenges with a passion for exceptional service while maintaining a high degree of operational delivery.

Staff transport is available from Franschhoek, Paarl, and Stellenbosch.

Duties

• Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback.
• Deal with and/or escape guest challenges/complaints.
• Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
• Ensure that all guest-facing teams maintain a professional and polished appearance by adhering to the company dress code.
• Enforce a zero-tolerance disciplinary...