Duty Manager

Duties

• Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
• Deal with and or elevate guest challenges/complaints
• Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
• Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
• Enforce a zero‑tolerance disciplinary code, maintaining a high standard of professionalism across the team.
• Work closely with Finance and Reservations teams.
• Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
• Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation.
• Conduct regular training on cu...