Duty Manager

Key Performance Objectives: To manage and oversee the daily operations in the hotel, Maintaining the required operating and service standard, Handling and resolving guest queries and complaints, Guest comment management, A high level of leadership and motivational skills, Must be trustworthy and able to work with the hotel and guest money, Handle email requests in a professional and effective manner, Handle guest inquiries in a professional and effective manner, Ensure knowledge of hotel room categories and layout of the property, Ensure knowledge of different offerings at the property, Assisting in the management of guest accounts: Operate the hotels Property Management System: OPERA Cloud, Check guest in upon arrival and check them out upon departure, Operate the switchboard and direct calls, Restaurant bookings and hotel reservations Assisting in the daily operations in the Food and Beverage department during meal periods, Liaise effectively between departments.