Job Description

The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

Key Performance Objectives:


  • To manage and oversee the daily operations in the hotel,

  • Maintaining the required operating and service standard,

  • Handling and resolving guest queries and complaints,

  • Guest comment management,

  • A high level of leadership and motivational skills,

  • Must be trustworthy and able to work with the hotel and guest money,



  • Handle email requests in a professional and effective manner,

  • Handle guest inquiries in a professional and effective manner,



  • Ensure knowledge of hotel room categories and layout of the property,

  • Ensure knowledge of different offerings at the property,



  • A...

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