Duty Manager

Duty Manager | Luxury Hotel | Cape Town Salary: R20,000 R23,000 per month Kendrick Recruitment is currently seeking an experienced and guest-focused Duty Manager for a luxury hotel in Cape Town. This is an exciting opportunity for a hospitality professional with a passion for exceptional guest service and operational excellence. The successful candidate will oversee the daily operation of the hotel, ensuring the highest standards of service while supporting all operational departments. Key Responsibilities Oversee the daily operation of the hotel and ensure smooth service delivery. Maintain exceptional guest service and operational standards. Handle guest enquiries, requests, feedback and complaints professionally and efficiently. Manage guest comments and implement service recovery where required. Lead, motivate and support the operational team. Assist with the management of guest accounts and cash handling. Respond to email enquiries in a professional and timely manner. Ensure a tho...