Duty Manager

RESPONSIBILITIES:

• Manages, supervises and coordinates the daily operation of the Hotel and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Trains and supervises the Front Desk employees in all reception and cashiering procedures and assign tasks as necessary.
• Continuously monitor, study and evaluate operations, policy and procedures of Front Desk and propose necessary improvements to Hotel Manager.
• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
• Responsible for overall cleanliness and condition of the hotel.
• To be well informed of hotel facilities and be able to answer all inquiries.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• To ensure smoo...