Duty manager

Duties Supervise, train, and motivate employees; manage staff schedules; and monitor performance to ensure productivity. Oversee daily operations to ensure efficiency, from front‑of‑house to events and facilities. Address guest complaints, resolve issues, and ensure high standards of customer service are maintained at all times. Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures. Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks. Handle unexpected issues and incidents promptly and effectively, often in a fast‑paced environment. Maintain logs of incidents and other required documentation for management review. Requirements Grade 12 Diploma or equivalent in Tourism or Hospitality Management. Minimum of 3 years of relevant experience in a similar role. Well‑groomed with strong interpersonal and communication skills. Proficient in Microsoft Office applications. Excellen...