Dutch Cx Team Lead

Job Details:

• Department: Customer Experience
• Location: Trimble Offices, Morley
• Compensation: £33,600 - £38,000 / year

Overview

As a Team Leader – Dutch Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.

Key Responsibilities

• Lead a multi‑lingual team (Italian and Dutch speaking) to deliver exceptional customer service across all channels.
• Gain confidence leading a team and handling escalated customer interactions.
• Independently manage team performance, SLAs, KPIs, and adherence to policies.
• Resolve escalated queries and complaints fairly, ...