Dutch Customer Care Advisor(Remote in Portugal)

Are you fluent in Dutch and passionate about providing outstanding customer experiences?

As a
Dutch-Speaking Customer Service Representative
, you'll manage inbound service calls from Dutch customers, assisting them with everyday banking needs and ensuring a seamless, high-quality service experience.

Key Responsibilities

• Respond to customer inquiries in Dutch via phone and email.
• Assist clients with phone banking IDs, T-PINs, and Postbank app setup.
• Process customer requests accurately and resolve issues on the first contact.
• Provide professional, empathetic, and efficient customer service at all times.
• Maintain up-to-date knowledge of products, policies, and banking procedures.

Language Requirements

• Dutch: C2 (native or equivalent level)
• English: B2 (for internal communication and training)

Preferred Experience

• Previous experience in a Contact Centre or C...