Job Description

Title

Dual Rate Pit Manager/Floor Supervisor

Reports To

Games Manager

Summary

A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager.

Core Competencies

  • Customer Service
  • Interpersonal Awareness
  • Communication
  • Team Work

    • Job Duties

  • Ensure Table Games are being run according to AGLC Terms and Conditions and House Rules
  • Answer Phones
  • Open and close games
  • Deal with guests’ inquiries and problems
  • Organize and do the daily scheduling of the Dealers
  • Maintain Paper work
  • Payroll
  • Pit - up's
  • Tracking table opening and closing
  • Scheduling
  • Employee Evaluations
  • Ensure all table games ar...

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