Job Description

We are looking for a DSS Support professional to provide desktop, system, and basic network support to end users. The role involves troubleshooting hardware/software issues, supporting Windows environments, and ensuring smooth daily IT operations.

Key Responsibilities

  • Provide Level 1 / Level 2 Desktop Support to users
  • Troubleshoot hardware, software, and OS issues (Windows 10/11)
  • Support PCs, laptops, printers, monitors, and peripherals
  • Perform OS reimaging, software installation, and updates
  • Assist with Active Directory (user account reset, unlock, basic admin)
  • Support network connectivity (LAN, Wi-Fi, VPN – basic level)
  • Log, track, and resolve tickets via ITSM tools (ServiceNow, Remedy, etc.)
  • Escalate unresolved issues to higher-level support when required
  • Follow SLA and documentation standards

Requirements

  • Diploma or Certificate in IT / Computer Science / Related f...

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