Job Description
Responsibilities
DSP Training & Enablement: Design, deliver, or coordinate training programs for DSP leadership and frontline staff on operational best practices, safety procedures, technology tools, and performance expectations. Continuously assess training effectiveness and update content based on evolving program needs and feedback.
Operational Guidance: Advise DSPs on how to improve their financial, operational, safety, and performance practices, using data analytics to identify workflow inefficiencies and recommend solutions.
Performance Monitoring: Track key metrics and performance indicators, conducting deep dives and root cause analyses to ensure DSPs meet performance and customer experience standards.
Compliance and Safety: Collaborate with internal compliance and safety teams to ensure DSPs adhere to program requirements and safety standards.
Problem Solving & Communication: Act as a...
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