DSAM Associate

Overview

The Digital Account Manager will focus on driving engagement, retention, and adoption of RealPage solutions for our long-tail customers. This position will engage with current customers through various outreach strategies. This position will also connect with customers to help them drive usage of our solutions and achieve more value.

Responsibilities

• Understand customer value drivers and engage with customer to drive usage and adoption.
• Use omnichannel outreach to connect with current customers through a variety of channels including email, phone, and LinkedIn.
• Send digital collateral and conduct webinars to drive adoption for better use of the solutions.
• Understand customer products and identify value drivers.
• Capture customer feedback, issue and pain points and initiate support, follow-up, and drive resolution where appropriate.
• Use key strategy focuses to improve retentio...