Driver Success Associate

Angkas’ mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.

The Driver Customer Success Associate , will play a crucial role in setting up the foundations in making this happen - from ensuring a high-quality, long-term experience for drivers.

What you’ll be doing:

A. Communications

• Draft and schedule daily or weekly driver updates (hospots, announcements, tips)
• Monitor driver group chats or inboxes for issues or trends
• Respond to inbound driver questions or support requests
• Manage support escalations and issue resolution

B. Training & Development

• Develop learning contents to improve driver professionalism, customer service, and platform knowledge
• Track completion rates of training and engagement levels with content
• Share and commu...