Job Description

Description

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JOB OVERVIEW

A Level I, Bilingual Driver Services Associate (DSA) is responsible for resolving customer inquiries in accordance with client guidelines, departmental procedures, product requirements and company policy across the core products supported in the call center. A Level I DSA will answer inbound calls and make outbound calls in an exceptional service manner to ensure customer satisfaction. In this role, the associate must be able to make decisions and resolve issues, adhere to daily schedule as assigned, accept direction and feedback from management, and respond with sense of urgency to meet service levels and minimize customer wait time.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

  • Must be able to effectively communicate resolution procedure and follow up on customer inquiries.
  • The associate also must be able to handle difficult and demanding situations appropriately, correctly and efficiently....

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