Drive Thru Director

Lead and model the 105 & Lonestar Pwky Vision and Values with drive thru guests and team members.

• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast &

Accurate Service and Genuine Hospitality.

• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st

Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.

• Plan, Train, and Lead seasonal IPOS strategies for winter and summer.

• Create weekly, monthly, and annual sales goals for drive thru team.

• Create weekly, monthly, and annual car count goals for the drive thru team.

• Track performance of sales, car count, speed of service, and check average daily, monthly, annually.

• Recruit, select, and develop team leaders and shift leaders for the drive thru team.

• Identify and build a leadership bench to accommodate drive thru growth.

• Track...