Dot 1 Solutions - SAP Service Delivery Manager

<p><b>Role Overview:</b><br/><br/>We are looking for an experienced SAP Service Delivery Manager to lead end-to-end SAP service delivery operations, ensure SLA compliance, and act as the primary liaison between business stakeholders and SAP support teams.<br/><br/><b>Key Responsibilities:</b><br/><br/>- Manage SAP application support and overall service delivery operations.<br/><br/></p><p>- Ensure adherence to SLAs, KPIs, and ITIL-based incident, problem, and change management processes.<br/><br/></p><p>- Coordinate effectively with functional, technical, and AMS teams to ensure seamless support delivery.<br/><br/></p><p>- Handle stakeholder communication, escalations, governance meetings, and periodic reporting.<br/><br/></p><p>- Drive continuous service improvement initiatives and process optimization.<br/><br/>...