Donor Care Representative, Office Administration (contract)

Position Summary

We are looking for a Donor Care Representative, Office Administration to join the Make-A-Wish Canada team. The role is based in Vancouver (2025 W Broadway) and is a full‑time, onsite, 14‑month contract position with a salary range of $45,000–$50,000.

Responsibilities

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission, and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Enter and manage constituent and donor data accurately and promptly in CRM systems (Donor Drive & Salesforce), capturing donations and updating payments and constituent records.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donatio...