Job Description
Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department.
will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist.
What you will do:
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Domain Support Specialist. This role belongs to our Managed Services department.
will join. The person will work for Technical Authority RAN Data build under Managed Services as a Domain support specialist.
What you will do:
- Act as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Actively monitor ticket queues to ensure timely response to tickets
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Escalation support for Service surveillance and (on-site) service.
- Ensure that the services provided to customers are continuously available a...
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