Job Description
Excel in customer service as a Bilingual Document Specialist at Sun Life, focusing on document accuracy in a hybrid work setting. Engage regularly with English and French-speaking partners.
As part of the Group Benefits Administration team, your primary responsibilities will involve processing new business documents and revisions. You will create and modify essential client documents while collaborating with various stakeholders to ensure the final output aligns with customer expectations. You'll also manage work priorities and resolve any escalated issues that may arise.
Key Responsibilities:
• Process documentation within service standards
• Respond to internal partner inquiries
• Create and modify documents like contracts
• Collaborate with service representatives for clarity
• Resolve customer complaints and issues
Requirements:
• Fluent in both French and English
• Expertise in group benefits and clie...
As part of the Group Benefits Administration team, your primary responsibilities will involve processing new business documents and revisions. You will create and modify essential client documents while collaborating with various stakeholders to ensure the final output aligns with customer expectations. You'll also manage work priorities and resolve any escalated issues that may arise.
Key Responsibilities:
• Process documentation within service standards
• Respond to internal partner inquiries
• Create and modify documents like contracts
• Collaborate with service representatives for clarity
• Resolve customer complaints and issues
Requirements:
• Fluent in both French and English
• Expertise in group benefits and clie...
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