Job Description
Key Responsibilities
- Handle return and refund orders across various e-commerce platforms in a timely and accurate manner
- Review and manage abnormal orders, including missing items, wrong items, damaged goods, and logistics-related issues
- Initiate appeals and compensation claims with platforms and logistics partners, and follow up until resolution
- Collect, organize, and submit supporting documents required for claims and appeals
- Coordinate closely with customer service, warehouse, logistics, finance, and platform teams to resolve issues efficiently
- Monitor claim and appeal progress, track outcomes, and summarize results
- Identify recurring after-sales issues and provide improvement suggestions to reduce future risks
- Ensure all after-sales processes comply with platform policies and internal procedures
Qualifications
- Strong problem-solving skills with a flexible and logical mindset
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